At FreezeDryerShop.com, we are committed to offering only the highest-quality freeze dryers, accessories, and packaging solutions. While we strive for complete customer satisfaction, we understand that refund requests may occasionally arise. Please review our official policy below.
Custom Orders
This includes items involving graphic design, branding, or personalized configurations.
These products are built or printed to your unique specifications and cannot be restocked or resold.
Standard (Non-Custom) Items
Refunds for non-custom items may be granted under the following conditions:
- The item is unopened, unused, and in original condition.
- A refund request is made within 30 days of the purchase date.
- All approved refunds are subject to a 15% restocking fee.
- Shipping costs are the responsibility of the customer, both for the original order and return.
We do not offer refunds on used equipment, consumable goods such as sealing film, or items returned without prior approval.
How to Request a Refund
To request a refund, please contact our customer service team:
When contacting us, please include:
- Your order number
- The name associated with the order
- A brief explanation of your return request
Contact our team with your order information and explanation.
The authorized item must be received and inspected before processing.
The refund is issued to the original payment method, less the restocking fee.
Refunds will only be processed after the returned item has been received and inspected. If approved, the refund will be issued to the original method of payment, minus the 15% restocking fee.
Return Shipping
Customers are responsible for return shipping costs. We strongly recommend using a trackable shipping method and retaining your tracking number, as FreezeDryerShop is not liable for items lost or damaged in return transit.
Need Help?
Our team is here to assist with any questions about your order or our refund process. Reach out to us Monday through Friday, 9 AM to 5 PM (PST), and we’ll be happy to help.
This page was last updated July 4th, 2025.